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I am on my second cook top and I have had the same experience with both. The downdraft grille needs to be replaced about every year. This is not a cheap replacement part typically costing $75. I wash it according to Jenn Air's instructions however the the paint finish...
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WP2008
WP2008

We’re sorry to hear about your concerns regarding your Cooktop. We are happy to look into your concerns but we will need your model and serial number, your address, phone numb...

2.5
I didn't like
  • Product quality
#1044532
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Jennair - Missing info from THEIR website re: range hood
I purchased Jenn-Air JXW8530DS range hood recently and reviewed it time and time again on their website prior to the purchase - nowhere does it mention that if you are setting this up as a recirculating vent (there is a beam in obstructing it venting outside) that you...
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WP2008
WP2008

Hi DJHRLM, we are sorry that you're dissatisfied with your Range Hood. However, on page 4 of the Installation Instructions for this model, it does state that for non-vented (R...

3.0
I didn't like
  • Customer service
#1034428
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If salesman would have told me this was exceptable for this to happen I would have run faster then" Bolt" (the fastest man on earth). I purchased the whole suite for my newly remodeled kitchen in Sept 2013 and the refrigerator before it reached three years old has had...
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Anonymous
Anonymous

now i'm really pissed off because refrigerator broke down again in less then a month after last repair.. same problem lost all our food for the 3rd time.. Jenn Air does not ca...

2.1
#903723
Reply to reviews

Jennair Customer Care Review

Jennair
#907568
1.1
We currently have Jenn air appliances throughout our remodeled kitchen. We have had nothing but problems with our wall-oven. We have tried several times to get the problem rectified. We even purchased the extended warranty, with hopes that if problems arose Jenn air would be will to fix them. Problem is you can't ever get anyone to answer the phone for your complaints!!!!
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Jennair Customer Care Review

Jennair
#842657
1.9
Immoral company. Customer service lies about problems and company keeps producing appliances they know have major problems. I had a fire start in my oven.
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Jennair Jds9860aap Range Review

Jennair
#842034
2.0
My jds9860AAP has been a lemon from the start . I have spent over 1200 on repairs. It never worked correctly but we just kept going. Panel overheats all the time. Very poorly engineered products
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Jennair Combination Microwave Wall Oven Review

Jennair
#796233
3.0
We have a 4 year old Jenn Air combination oven microwave. The microwave turntable glass broke. Jenn air have none in stock and don't know when or if they will get any. What are we supposed to do buy a complete new unit?
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Refrigerator cooling system failed on Saturday, April 9th. Contacted Jennair on April 11th and then contacted their recommended service techs in my area, ASI. Service techs diagnosed problems and ordered parts on April 13th. Repairs began on April 19th. Wrong...
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Anonymous
Anonymous

This is so consistent with many problems they could give a rats *** about consumers who are out thousands of dollars who made the mistake to buy what they market as high end a...

1.6
#841355
Reply to reviews
Bought new in Oct.2015 had problems from the start.The handle was scratched and to replace the guy didn;t know what he was doing and glued the back of the door?Then the code came on that said stuck key.I called the Jenn-Air people they told me to turn power off and...
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4.0
I didn't like
  • Cannot fix it in reasonable time
  • Service sucks
#837266
Reply to reviews
We bought a full Jenn Air package for our kitchen 4 years ago - refrigerator, cooktop, microwave, oven, and dishwasher. In 4 years the microwave control panel and magnetron have been replaced, the icemaker has gone out 4 times and 2 refrigerator control boards have...
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1.0
I didn't like
  • Quality
  • Customer service
#797641
Reply to reviews
I installed a new Jenn-Aire slide-in stove on January 21,2016. This stove has a downdraft vent. The flexible hose that connects the stove vent duct to the suction of the exhaust fan had insufficient diameter to fit the flanges on the exhaust duct or the exhaust fan....
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#781553
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Oven is 14 months old and has never worked properly. After four service calls the answer is always the same: working properly. Casseroles take 11/2 -2 times the specified time to bake and still the top never gets done. Customer service has given every excuse...
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#780603
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Essentially forced to purchase a Jenn Air down draft as the prior range was a downdraft in an island. Tried to find alternatives but the only 2 were to install a range hood over the island or totally remodel the kitchen & move the stove. Both those options were...
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1.8
I didn't like
  • Product quality
#748749
Reply to reviews
Jennair - Jenn Air Wall Oven Exploded in Self Clean Cycle - Twice!
Our 2011 Jenn Air Wall Oven has exploded (glass in door) both times the self-clean feature was utilized. The first time was 18 most ago, and the glass had to be replaced. We tried it again and the same thing happened, 15 minutes into the short cycle. This happened the...
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1.0
I didn't like
  • Product quality
#740078
Reply to reviews