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Jennair Customer Care Review

Immoral company. Customer service lies about problems and company keeps producing appliances they know have major problems. I had a fire start in my oven.
1.9
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
#842657
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Jennair Jds9860Aap Range Review

My jds9860AAP has been a lemon from the start . I have spent over 1200 on repairs. It never worked correctly but we just kept going. Panel overheats all the time. Very poorly engineered products
2.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#842034
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Refrigerator cooling system failed on Saturday, April 9th. Contacted Jennair on April 11th and then contacted their recommended service techs in my area, ASI. Service techs diagnosed problems and ordered parts on April 13th. Repairs began on April 19th. Wrong...
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Anonymous
Anonymous

This is so consistent with many problems they could give a rats *** about consumers who are out thousands of dollars who made the mistake to buy what they market as high end a...

1.6
#841355
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Bought new in Oct.2015 had problems from the start.The handle was scratched and to replace the guy didn;t know what he was doing and glued the back of the door?Then the code came on that said stuck key.I called the Jenn-Air people they told me to turn power off and...
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4.0
I didn't like
  • Service sucks
  • Cannot fix it in reasonable time
#837266
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We bought a full Jenn Air package for our kitchen 4 years ago - refrigerator, cooktop, microwave, oven, and dishwasher. In 4 years the microwave control panel and magnetron have been replaced, the icemaker has gone out 4 times and 2 refrigerator control boards have...
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1.0
I didn't like
  • Customer service
  • Quality
#797641
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Jennair Combination Microwave Wall Oven Review

We have a 4 year old Jenn Air combination oven microwave. The microwave turntable glass broke. Jenn air have none in stock and don't know when or if they will get any. What are we supposed to do buy a complete new unit?
3.0
Details
Customer service
Diversity of Products or Services
Staff
Website
#796233
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I installed a new Jenn-Aire slide-in stove on January 21,2016. This stove has a downdraft vent. The flexible hose that connects the stove vent duct to the suction of the exhaust fan had insufficient diameter to fit the flanges on the exhaust duct or the exhaust fan....
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#781553
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Oven is 14 months old and has never worked properly. After four service calls the answer is always the same: working properly. Casseroles take 11/2 -2 times the specified time to bake and still the top never gets done. Customer service has given every excuse...
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#780603
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Jenn-Air Range Review

Do not,,I repeat do not buy from this company,,it is impossible to replace their older stoves with new ones because of redesign of their downdraft system. Company really doesn't care, too bad for you us their attitude.
1.0
Details
Price Affordability
Value for money
#768432
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Essentially forced to purchase a Jenn Air down draft as the prior range was a downdraft in an island. Tried to find alternatives but the only 2 were to install a range hood over the island or totally remodel the kitchen & move the stove. Both those options were...
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1.8
I didn't like
  • Product quality
#748749
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