JennAir - Failure of Jenn-Air microwave (Model JMV8208BAS)
We bought this Jenn-Air microwave/stove hood combo in May 2008 for $625 plus $150 for extended warranty coverage. In May 2015 (well after the expiration of the extended warranty), it stopped working.
It cost us $200 for a service visit to discover that the circuit panel had failed. We also discovered that Jenn-Air stopped producing replacement circuit panels for this model several years ago. Needless to say, we're pretty disgusted with both the poor reliability of this product and Jenn-Air's failure to support its products when they fail. To add insult to injury, while this was going on, we received a further extended warranty offer from Jenn-Air (one year for $200, three years for $420, or five years for $600) in which they offer to reimburse 45% of the value of the product if it needs to be replaced, but which doesn't cover presently-defective devices.
So, it appears to us that Jenn-Air treats the sale of its products as more of an opportunity to sell extended warranties than to sell quality products. I recently wrote Jenn-Air a message at its customer support website. If I have a positive customer service experience out of this (however unlikely that seems), I will update my comment.
In the meantime, we're now avoiding products from Jenn-Air and its sister brands. Hate.
Reason of review: Bad quality.
Monetary Loss: $1000.
Location: Pittsburgh, Pennsylvania
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Comments
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I have the same model, and it failed about 11 years after installation. Can't complain about that.
You got 7 years of use from yours.
I presume it worked fine in the interim. How long do you think over-the-range microwave ovens, which have to deal with the heat and steam from the cooktop below, should last?