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Updated by user Apr 14, 2013

So finally after 3 weeks with no range, Jenn Air/Whirlpool sent out the replacement parts - not the new range I wanted.

I'm still waiting to find out what Discover is going to do about the charge, but in the meantime, I was cooking this morning and noticed there was no "Hot Surface" indicator anywhere on this "replacement" cooktop Jenn Air/Whirlpool had installed?

I guess they (Jenn Air and Whirlpool) assumed/hoped/figured I wouldn't notice they had replaced the original cooktop that had the "Hot Surface" indicators with one that didn't!!!

What a bunch of *** So they figured not only wouldn't they replace this range with a new one, but they would screw me by replacing the cooktop with a cheaper one probably from one of their other "low end" product lines!

Anyone who buys any appliance from Jenn Air/Whirlpool should definitely have their heads examined.

I called Standard TV and Appliance in Portland, where I bought this piece of *** and left a message for their service department since they are closed on Sundays.

Original review posted by user Mar 03, 2013

I bought a brand new Jenn Air slide-in electric range from an authorized Jenn Air dealer ($1,999.00). The range was delivered on February 15th 2013. I don't do a ton of cooking so I hadn't used this range all that much (the oven twice and the cooktop itself twice).

So the evening of February 25th I was making pasta and sauce using two of the surface elements. As I was heating the sauce and boiling the water, suddenly a bright flash appeared under the cooktop - similar to that which would be created by an electric arc. A few seconds later, a number of similar flashes appeared under the cooktop and the range went dark.

Since it was later in the evening, I wasn't able to contact the dealer until the next day - Tuesday. I called and told them what had happened and they asked me if I wanted to speak with the service department. I told them no, I wanted to speak with the salesman and I didn't want the unit "repaired" I wanted it replaced. The woman I spoke with was nice enough, but she said they would not be able to replace this unit - it would have to be serviced.

The salesman was not available so I left a voice mail message and sent him an e-mail.

In the meantime, I called Jenn Air Customer Care1-800-JENN-AIR (536-****) and spoke with a representative. I told her what had happened and she said Jenn Air would not replace the unit, but would have the dealer send someone out to examine the range and identify a repair option.

I told the Jenn Air rep I didn't want the unit, which had been in my house a total of 9 days when it went dead repaired, I wanted it replaced. I spent two thousand dollars on this range and I shouldn't have to be stuck with a "repaired" Jenn Air product. The rep told me that was Jenn Air's policy.

Later Tuesday, the dealer called and arranged for a serviceman to come out to examine the range. He came Friday (March 1st). I explained what had happened and he examined the unit. I told him I wanted a NEW range to replace this defective unit and he agreed that if it were him, he would have the exact same position. However, he said the dealer really had no say in how the problem was resolved and Jenn Air policy was to only "REPAIR" defective units.

The range now has to have a new user interface, new control board, new cooktop and new electrical wiring harness replaced as there was in fact electrical arcing under the ceran surface. In the meantime, I'm without a range and have no idea when the situation is going to be resolved.

I've already contacted my credit card company to dispute the two thousand dollar charge and they agreed I should not have to be stuck with a defective NEW range. They have filed a dispute with the dealer and issued a temporary credit to my account.

As a contrast, I have an LG washer and dryer pair I purchased at Home Depot. The washer went on the fritz a couple of weeks after it was delivered. Long story short, Home Depot replaced the washer with a new one.

Hmmm, does anyone see a reason why American industry is struggling?

So a word of caution to anyone considering the purchase of any Jenn Air appliance - DON'T!

If anything major goes wrong with your NEW Jenn Air product you're going to be stuck with a repaired unit.

Monetary Loss: $2000.

Location: Prineville, Oregon

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Guest

Bought a Jenn Air 30 โ€œ convection wall oven, model JJW2439DS. It wasnโ€™t long before the oven light began to come on spontaneously at various times.

Stayed on until you manually turned it off. Jenn Air had a service man replace the control panel. Next day, same thing happened again. Another call to the 1-800 no help line gave the response โ€œwell, we have been having that problem lately.

We are trying to come up with a work around.

We have your phone number and will contact you.โ€ That was months ago, and no response. In other words, just go away and donโ€™t bother us again.

Janice T Fcc

Going the rounds w/JennAir over my range. Do not buy their products. The company's responses to these complaints are generated from the social media department--meaning they look at a complaint and send it to customer service, a dead-end street.

Mandy Pvn

Hello Wicked1. Weโ€™re sorry to hear you that are dissatisfied with the resolution offered to you. If you change your mind about moving forward or need further assistance regarding this matter, please let us know.

Andy H Jes

Jenn Air Customer Service contacted me after seeing this posting on Pissed Consumer.

Long story short, they have no intention of replacing this $2,000 range.

I had not heard ANYTHING from Standard (today is March 8th) and just received a call from Whirlpool Customer Service asking what they were going to do (Standard TV). I said I had no idea as I hadn't heard from them. I told her I wanted a new unit and she asked if I had spoken with Standard TV about that and would they replace the unit. I said I had and they told me it was Whirlpool policy not to replace broken down ranges even if you did pay $2,000 for it and it was days old. She asked when Standard was going to come out and fix the range and I said I hadn't heard from them, so had no idea. She placed me on hold and came back and said the wiring harness was on back order and they (Whirlpool) had expedited it to Standard.

So I still have no idea when this piece of garbage is going to be fixed.

DO NOT BUY JENN AIR APPLIANCES - YOU WILL GET SCREWED!!!

Mandy Pvn

Hello wicked1. My name is Amber and I am a representative with JennAir.

We truly apologize for the frustrations you have experienced with your range. If you would like to discuss this matter further, please email us at JennAir.Digital@***.com and provide us with your complete contact information as well as the model and serial number s of your appliance. Please also include the name of the site you were contacted on (PissedConsumer) along with your username (wicked1), and your ticket number,35243.

We would be happy to review your concerns further. Sincerely, Amber.

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