JennAir - Radiant cooktop
I am on my second cook top and I have had the same experience with both. The downdraft grille needs to be replaced about every year.
This is not a cheap replacement part typically costing $75. I wash it according to Jenn Air's instructions however the the paint finish splits and peels off and looks horrible when the gray exposed metal is revealed. I am now on my third replacement and JennAir will not ship out a new one. Terrible customer service.
The price of the cooktop was about $2000 and I have invested an additional $225 for three replacement grilles.Never buying JennAir again. xxxxxxxxxxx xxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxxx x xxx xxxx xxxxx
Reason of review: Bad quality.
Monetary Loss: $225.
Preferred solution: Deliver product or service ordered.
JennAir Cons: Product quality.
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Weโre sorry to hear about your concerns regarding your Cooktop. We are happy to look into your concerns but we will need your model and serial number, your address, phone number, the website you were contacted on (Fixya.com), your review ID 104****, and date of purchase emailed to JennAir_Digital@***.com.