JennAir
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JennAir Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JennAir has 1.7 star rating based on 65 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend JennAir to a friend or colleague.
- Rating Distribution
Pros: When it works it works well, Nice design, Initial product until the problem arose.
Cons: Customer service, Quality, Customer service from jenn air were un responsive.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JennAir has 1.7 star rating based on 65 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend JennAir to a friend or colleague.
- Rating Distribution
Pros: When it works it works well, Nice design, Initial product until the problem arose.
Cons: Customer service, Quality, Customer service from jenn air were un responsive.Recent recommendations regarding this business are as follows: "Don't buy it.", "Don't buy this *** *** JennAir and *** Whirlpool. They are all smoking drugs over there.", "Run", "Buy another brand .No Whirlpool", "No follow up with a new refrigerator that arrived not functioning.".
Most users want JennAir to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top JennAir Reviews
"Read below"
Looking for electric 30 inch cooktop with grill mine is 30 plus years and I want a similar replacement.
"Don't buy it"
Jenn air is the worst brand ever and pretty expensive. They work until the first repair because they stop making parts on anything that is 3yrs old. DON'T BUY...
Sherbrooke, Quebec
Computer panel dead on JennAir convection oben
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Verified Reviewer
Don't buy it
User's recommendation: Don't buy it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Defective wall oven
Company fixed the issue and I have been provided with apology. Repaired
- Look good but no good
- Very unreliable - temperature varies widely
Preferred solution: Full refund
User's recommendation: Buy another brand .No Whirlpool
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Broken oven ww2780
- Pitiful service
- Cannot contact comoany
Preferred solution: A Jenn Air person to call me at 228-990-9529
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Verified Reviewer |
Rochester, New York
No body answered the phone
Bloomfield, New Jersey
Microwave beeps all night
User's recommendation: Don't buy this *** *** JennAir and *** Whirlpool. They are all smoking drugs over there.
Broken at 7 yrs old
Preferred solution: Price reduction
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Verified Reviewer |
Albuquerque, New Mexico
THIS LUXURY BRAND IS WORTHLESS! SO IS SERVICE!
Jenn-Air products are not worth the money or the headache! We have been through TWO Jenn-Air double ovens with convection in the last 5 years.
They both came with self cleaning and was told by the service repair man that selling this feature is an oxymoron: Use it and it will fry your motherboard. I had no idea! With the first oven, I used self cleaning once a year, I'm told that's what fried the motherboard. We went ahead and got another one and this time I followed the service repairman's advice: I didn't use the cleaning function at all (How much is this added feature to an oven YOU CANNOT USE?) and the motherboard burnt out again.
Was it because I used the convection oven this time? After our second one went out, we were told it would cost $2800 to repair, that we are better off buying something new and not Jenn-Air but before you do that, call them again and tell them this is your second oven in less than 5 years, they might do something for you. We called, and the women who happened to be on the other end of the call, didn't try to work with us, did try anything! We are SOL!
AND ANOTHER $5000 OUT OF POCKET! AGAIN! DO NOT BE SOLD ON "HIGH LINE APPLIANCE". DO NOT BE SOLD ON "LUXURY BRAND"!
DO NOT BE SOLD "BEAUTY"!
THIS COMPANY SUCKS! AND THEY FRANKLY DON'T GIVE A DAMN, DARLING!
User's recommendation: Stay away from Jenn-Air products!
Norristown, Pennsylvania
Quality sucks and service sucks
User's recommendation: Run
Boulder, Colorado
I’m pissed
User's recommendation: No follow up with a new refrigerator that arrived not functioning.
Albuquerque, New Mexico
2 JennAir Ovens in less than 6 years
User's recommendation: We were told to buy Kitchen Aid
My parcel order that I pay for hasn't been ship
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy a Jen air service is lousy but
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Verified Reviewer |
Burnaby, British Columbia
Read below
Roslindale, Massachusetts
I bought a range around 4 years ago for a little over 4,000. I also bought extended warranty. The oven broke down Dec. 2022; after 6 visits from 3 Technicians and over 3.5 months I still have no oven
User's recommendation: Do not buy Jennair products
Trying to get replacement part
- Good service
Preferred solution: Replacement parts for my barbecue p
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Benton Harbor, Michigan
2 and 1/2 years ago bought induction stovetop from Jenn Air and twice it stopped working and shows continuous error code. Parts took 3 months to come in both times. So worried it will happen again.
- Like the concept when it works
- Poor customer service and defective products
Preferred solution: Replace
User's recommendation: Be prepared for a big hassle
About
, , , ,
Jenn-Air is a pioneer and technology leader. The company deals with the addition of many first and exclusive features to home kitchens throughout the world. Jenn-Air has proudly retained the consumer No. 1 preferred cooking product rating since 1989. Jenn-Air Brand Home Appliances is located at 553 Benson Road, Benton Harbor, MI 49022-2692. Today, Jenn-Air is one of the Whirlpool family of brands and offers a complete line of built-in kitchen appliances including refrigerators, dishwashers, wall ovens, ranges, cooktops, microwave ovens, and Entertaining Essentials (i.e. Convenience Ovens, Warming Drawers, Under Counter Wine Cellars, Under Counter Refrigerators, Under Counter Ice Machines).
JennAir is ranked 686 out of 2839 in Appliances and Electronics category
USA
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