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We've lived in our brand new house for five years....have top of the line Jen Air products. The fridge/freezer started causing problems last year (year 4) and have persisted since....we've had a total of four repairs done at roughly $1.3K in total.....the company...
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I didn't like
  • Customer service
  • Product quality
#552629
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7 years old "top of the line" refrigerator, Freezer fan started to make loud noise so I switched off power in compressor box as advised, The machine never started again. 7 attempts to repair in a month's time, each time with a different diagnosis only to be told...
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1.0
#540821
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I replaced a weak element on my indoor electric grill cook top and now the controls won't work properly. I can't control them independently nor will they turn on the down draft exhaust as before. I couldn't turn off the burner on indoor grill which caught on fire...
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#533300
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We purchased a $1,450 Jenn-Air cooktop on May 14,2014. It was our misfortune to make the purchase before the publication of the July Consumer Reports, CR, where Jenn-Air was rated last in the electric range and electric cook-top categories. CR went so far as to issue a...
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1.0
Grant-Valkaria, Florida
#528335
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I have a Jennnair refrigerator that is only a few years old. The plastic is cracking everywhere in the refrigerator, even on the sides and back walls. The refrigerator has relatively light duty and has not been treated roughly at all, but plastic is beginning to...
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Helpful.Tech
Helpful.Tech

Is the unit under warranty? If not, check with the retailer you purchased it through. Many offer inexpensive extended warranties that will cover you in this case.

#526305
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Reading this could save you thousands of dollars. There was a Jenn Air electric range already present when we bought our present home. It stopped working ad the problem was with the control panel. Supposedly the company could not replace the control panel. Luckily, our...
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Helpful.Tech
Helpful.Tech

You may be having a problem with the power input to the range, this causing damage to the panel. You'll have to go back an extremely long time to find one without suchs a pane...

#526224
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One piece of the plastic door latch broke, which allows the microwave to function and keeps the door tightly shut. The latch probably costs less than 10 cents to make and the only way to fix it is to buy a new door which costs $245. Even worse is that the plastic...
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Anonymous
Lumal

I have a Jenn Air microwave and the plastic on the door is falling apart.Have the extended guarantee with Sears, where I bought it, and my credit to replace the M/W is $539. N...

#499773
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Having the same problem as customer 47371e8. Spent money on a fan which was not the problem, circuit board problems. DON'T BUY this poorly made refrigerator. It has a beautiful look but the reliability factor is terrible. Haven't used this thing for any period of time...
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#497060
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We purchased a new home which contains an expensive Jenn-Aire oven/range. When I first attempted to use the oven, it took about 1.5 hours to heat the oven sufficiently to cook a frozen pizza. I contacted a Jenn-Air service company. They came out and determined that...
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Anonymous
Anonymous

I've had the exact same problem. I will never purchase a Jenn-air appliance again!!

#482092
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One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation....
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#463920
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